Store Policies

1. Processing Time:

Orders typically require 3-4 business days for processing. This includes verifying your payment and ensuring all information is accurate and complete. During busy seasons or in cases where additional verification is needed, processing time may extend up to 7 business days. Please note that weekends and public holidays do not count as business days.

Once your order has been processed, you will receive an email confirmation along with tracking information (if applicable) to update you on the status of your shipment.

2. Privacy Policy:

At [LBM Anime Snack], we value your privacy and are committed to protecting your personal information. Our privacy practices are designed to ensure that your data is handled securely and responsibly.

• What We Collect: We collect personal information that you provide to us when placing an order, such as your name, address, email, and payment details. This information is required to process and fulfill your order.

• How We Use Your Information: Your personal information will only be used for order processing, shipping, and communication purposes related to your order. We do not share your personal details with any third-party businesses unless required for processing payments or shipping.

• Data Security: We take appropriate security measures to protect your information from unauthorized access or disclosure. All payment transactions are processed through secure channels to ensure the safety of your data.

• Cookies: Our website may use cookies to enhance your shopping experience and to personalize content and ads. You can control cookies through your browser settings.

If you have any questions or concerns about your privacy, please contact us at [lbmsalescompanyoffice@zohomail.com].

3. Return and Exchange Policy:

We understand that sometimes things don’t work out as expected, which is why we offer an exchange policy. Please read the following guidelines for exchanges:

• Eligibility for Exchange: Items must be in unused, undamaged condition, with original packaging and tags intact. Exchanges must be initiated within 14 days from the date of receiving your order.

• How to Request an Exchange: To request an exchange, please contact our customer service team at [contact info] with your order number and details of the item(s) you wish to exchange. Our team will guide you through the exchange process.

• Exchange Process: After we confirm that your exchange request is eligible, you will need to send the item back to us (return shipping costs are the responsibility of the customer). Once we receive the item and verify its condition, we will process the exchange by sending you the replacement product.

• Non-Exchangable Items: Some items, such as personalized or final sale products, may not be eligible for exchange. Please ensure you review the product details carefully before purchasing.

4. No Refund Policy:

Please note that we do not offer refunds. All sales are final. We do, however, provide an exchange policy as mentioned above.

We encourage customers to carefully review their orders before confirming their purchase to ensure satisfaction. If you have any questions about an item before purchasing, please feel free to reach out to us, and we’ll be happy to assist you.

5. Shipping and Delivery:

Shipping times may vary depending on your location and the shipping method selected during checkout. We are not responsible for delays caused by the carrier, weather, or other unforeseen circumstances.

• Shipping Rates: Shipping fees are calculated at checkout based on the weight and destination of your order.

• Tracking Information: You will receive tracking information once your order has been shipped, so you can monitor your delivery.

6. Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact us immediately at [contact info] with photographic evidence of the damage. We will assess the situation and offer a resolution, which may include an exchange for the damaged item. Claims must be submitted within 7 days of receiving your order.

Fulfilled by Yami

Order processing

Orders shipped by Yamibuy are delivered from Monday to Sunday (except holidays, and some areas may not be delivered on Sundays due to the operation restriction of the carrier). Normally, it may take 1 to 2 business days to process and ship out your order. During the peak order period, it may take an additional 3-4 business days to process your order.

Yamibuy will deliver the package to you through third-party logistics. The delivery date listed on our website is reference time which is forecasted based on the inventory status, normal processing procedures, delivery time, and destination. Please fill in your legal name, delivery address, and contact information accurately. 

Due to the following circumstances, Yamibuy is NOT responsible for the delay of your orders: 

● If one or more items in your order are out of stock.

● The recipient name or address is inaccurate or not valid.

● No one is available to sign up on the delivery of the order, resulting in the cost and related consequences of the repeated distribution.

● Force majeure such as: natural disasters, political factors, regional demonstrations or strikes etc.

 

Out of stock handling

Yamibuy may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).

In the situation that part of your order is out of stock, Yamibuy will remove the out of stock item(s) from your order and will ship the remaining item(s). Yamibuy will send an email notification and refund the difference to you.

 

Sales tax

Applicable sales tax will be added to all purchases shipping to California and out-of-state.

 

Verification & Shipping 

Please verify your order information when you checkout - Name, Shipping address (zip code, city, country), Billing address, etc. If any provided information is incorrect, it may cause a delay to your order. Please feel free to contact our customer service department if you have any questions.

 

Tracking order

Please login to your Yamibuy account to check the order status at any time.

 

Shipping Methods

We truly value our customer shopping experience. To ensure the best shopping experience, we use FedEx, Ontrac, USPS and Local Express to deliver your packages.

Note: Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).

 

Shipping Time

 

 

 

Shipping Cost

48 Contiguous U.S. States:

Standard Shipping is $5.99. Free on orders of $49 or more.

Local Express is $5.99. Free on orders of $49 or more.

Scope of application: In parts of CA, NJ, MA & PA the cut-off time for the same-day delivery service is 10:30 am PST. If an order is placed before this time, the package will be delivered on the same day; If an order is placed after 10:30 am PST, it will be delivered the next day. (Except holidays or periods of higher demand).

If you would like to verify whether your region and time of order are within the scope of Local Express, please enter the correct Zip Code when you browse the website or at checkout.

 

Two-Day Express:

Two-Day orders are charged in tiered rates by weight. The fee for the first 10lbs is $19.99, with an additional $19.99 for each successive 10lb range. 

For Example, A 15lb order will be charged $19.99 + $19.99 for shipping, totaling $39.98.

A 25lb order will be charged $19.99 + $19.99 + $19.99 for shipping, totaling $59.97.

 

Alaska / Hawaii:

ALASKA/HAWAII shipping cost starts from $19.99; the tier rate is as follows:

•  1-4.99lbs $19.99

•  5-9.99lbs $29.99

•  10-16.99lbs $44.99

•  17-21.99lbs $59.99

•  22-26.99lbs $64.99

•  27-31.99lbs $79.99

•  >=32lbs $84.99

•  If the order weight is more than 32lbs, an additional $15 for each successive 10lb range.

 

Special Handling Fee:

For standard Shipping orders, if the order weight is more than 30lbs and the amount is less than $100, an additional $2.99 special handling fee will be charged (regardless of whether the order has met the requirements for free shipping policy).

*Order weight is calculated by Yamibuy measurement data, and observational error may occur.

 

Special Notes:

 

1. Customers may request to modify their shipping address before the order is shipped without additional charge.

2. Once the shipping process has begun, requests to change the shipping address will be forwarded to the shipping carrier. If a successful address modification is made, the customer will incur a $17 modification fee. If the modification is unsuccessful, no fee will be charged.

3. We apologize that we are unable to ship to FPO, APO, or PO Box addresses. Orders made without a valid shipping address will be canceled or automatically returned.

4. If you experience any package loss issue with your order, please feel free to contact Yami customer service within 10 days from the delivery date.